Terms & Conditions

Effective Date: 29 September 2026

These Terms & Conditions govern access to and use of the Towards Speed Logistics website, platform and related logistics services. By creating an account, requesting a service or making a payment, the user agrees to these Terms.

1. About Towards Speed Logistics

Towards Speed Logistics operates a digital logistics platform that connects customers with transport service providers and supports shipment requests, booking, coordination, tracking and selected fleet maintenance services. The actual transport or maintenance service may be performed by an approved third-party provider unless otherwise stated in the booking.

2. Eligibility and Account Registration

• Users must provide accurate, complete and current information during registration and verification.
• Business users, carriers, drivers and maintenance providers may be required to provide licenses, identity, vehicle, company or banking documents before activation.
• Users are responsible for keeping account credentials secure and for activities performed through their accounts.

3. Service Requests and Bookings

A service request is created using the information provided by the customer, including pickup and delivery details, timing, cargo/service information and any selected service provider or option. A booking becomes confirmed when the platform displays confirmation and any required payment or provider acceptance has been completed.

4. Service Provider Availability and Assignment

Availability, assignment and acceptance depend on service area, provider capacity, eligibility, vehicle/service requirements and other operational conditions. The platform may reassign, reject or cancel a request where a provider is unavailable, ineligible or unable to perform the service.

5. Prices, Taxes and Payment

• The applicable price or quotation will be shown or confirmed before final booking/payment.
• Prices are subject to VAT and other applicable taxes or legally required charges in the Kingdom of Saudi Arabia.
• Payments may be processed through approved third-party payment gateways. The customer authorizes the platform and payment provider to process the amount shown at checkout.
• Any platform, application or service fee, where applicable, will be reflected in the final amount or supporting transaction records.

6. Pickup, Delivery, Tracking and Proof of Service

• Customers must provide accurate pickup/delivery locations, contact details and access instructions.
• Tracking information is provided for operational visibility and may depend on GPS, mobile connectivity or third-party systems.
• Delivery or service completion may require status confirmation, recipient details, photographs, proof of delivery or other operational evidence.

7. Customer Responsibilities

• Provide lawful and accurate shipment/service information, including correct cargo type, quantity, weight, dimensions and special handling needs.
• Do not request transport of prohibited, illegal, dangerous or undeclared goods.
• Ensure the shipment is appropriately packed, accessible and ready at the agreed time.
• Pay all valid charges associated with the confirmed service.

8. Carrier, Driver and Service Provider Responsibilities

Registered service providers are responsible for maintaining required licenses, permits, vehicle/service eligibility, safety standards and operational compliance. Providers must update shipment/service status accurately and handle customer property with reasonable care.

9. Fleet Maintenance Services

Where maintenance services are requested through the platform, the scope, schedule, parts, labor and price must be confirmed before work starts. Additional work or parts should be approved before being charged, unless immediate action is necessary for safety and the customer has authorized such action.

10. Cancellations and Refunds

Cancellations and refunds are handled in accordance with the separate Cancellation & Refund Policy published on the website. The applicable outcome may depend on booking status, provider acceptance, whether service has started and any non-recoverable costs already incurred.

11. Prohibited Use

• Misuse of the platform, fraudulent payments, impersonation, false documents or attempts to bypass platform controls are prohibited.
• Users must not interfere with system security, tracking, payment processing, accounts or other users.
• The platform may suspend or restrict accounts where misuse, fraud, safety or compliance concerns are identified.

12. Complaints and Service Issues

Users should report service issues promptly through the available support channels and provide the booking/order reference, description and supporting evidence. Towards Speed Logistics will review the matter and coordinate with the relevant service provider where required.

13. Liability and Force Majeure

To the extent permitted by applicable law, Towards Speed Logistics is not responsible for indirect or consequential losses, or for delays/failures caused by events beyond reasonable control such as severe weather, road closures, government restrictions, network outages or force majeure. Nothing in these Terms limits rights or liabilities that cannot legally be excluded.

14. Privacy and Data

Personal and business information is handled in accordance with the Privacy Policy published on the website. Users agree that operational data may be shared with relevant service providers, payment processors and regulatory or technology partners where necessary to provide the requested service or comply with law.

15. Intellectual Property

The website, platform, branding, software, content and related materials are owned by or licensed to Towards Speed Logistics. Users may not copy, modify, reverse engineer or commercially reuse them except where expressly permitted.

16. Suspension and Termination

Towards Speed Logistics may suspend or terminate access where an account violates these Terms, creates safety/compliance risk, remains unpaid or is reasonably suspected of fraud or misuse. Outstanding lawful obligations remain payable after suspension or termination.

17. Changes to These Terms

These Terms may be updated from time to time to reflect changes in services, regulations or operating processes. The latest version published on the website will apply from its stated effective date.

18. Governing Law and Disputes

These Terms are governed by the laws and regulations of the Kingdom of Saudi Arabia. Parties should first attempt to resolve any dispute through good-faith communication. Any unresolved dispute will be handled by the competent authorities or courts in the Kingdom of Saudi Arabia, subject to applicable law.

19. Contact

For questions regarding these Terms, contact Towards Speed Logistics at Info@nhslogistic.com or through www.nhslogistic.com.